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Post by shiyabul on Aug 20, 2024 22:30:34 GMT -8
Generative AI can provide personalized responses based on a customer’s specific needs and preferences, which can help to improve the overall CX. This can lead to increased customer loyalty and higher levels of customer satisfaction. Enhanced Advisor Support. By using the technology to handle routine customer inquiries, contact center advisors can instead be realigned and retrained to handle more complex, time-consuming interactions where a human advisor is more suitable. Improved Analytics. Generative AI can provide valuable https://lastdatabase.com/ insights into customer behavior and preferences. Contact centers can use this information to im prove their services and tailor their responses to better meet customer needs. Challenges of Generative AI in the Contact Center: Accuracy. While Generative AI can provide immediate responses to customer inquiries, the quality of its responses can vary depending on the quality of the input data and the specific use case.
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